Chapter six:
Deep Thoughts
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Loyalty Way, Way Beyond Reason
I’ve been thinking about the power of story—and, in particular, the role of story in building relationships—for a long time. Still, I don’t remember a
Meaning, Purpose and Authenticity
Every brand I encounter these days is trying to project a sense of authenticity with which it hopes to capture the loyalty of its customers
Having an Enemy Is Not Enough
A friend who runs a very large brand asked me what I thought about the value of identifying an enemy, which seems to be a
Is Your Brand a Fading Icon?
At the end of a recent NYT article about RadioShack was a quote that caught my eye. The head of a turnaround advisory firm, insisting
In a Story, Everything’s Strategic
Strategy is one of those fat words that seem to carry so much meaning–or maybe so many meanings–that the word starts to feel less and
Story Failure
Recently, I read a very interesting article in The Wall Street Journal on how “…Target Lost Its Way Under Ousted CEO Gregg Steinhafel.” The Target
Lifestyles of the Rich and Famous (Brands)
I recently read an essay in The New Yorker by John Suroweiki about the decline of brands. He led with the story of Lululemon, whose
Made for Laughs
The kids, excited to see Despicable Me 2, were a typical rowdy, loud bunch, even as the lights went down in the theater. But then
The Connection Between Strategy and Story
For some time now I’ve been trying to understand how strategy and story intersect most effectively. There are some situations in which business strategy and
Google Mugs Father Christmas
I was just starting my annual letter to Santa when I saw a commercial that threatened my entire system of belief. Santa will have to
Masters of Metaphor
There was an interesting article in Ad Age entitled “What I Learned From Working at P&G,” in which a number of highly placed alums reflect
“Win Games, Sell Tickets”
We were doing Character Camp recently for one of my favorite professional sports teams, digging hard for the truth at the heart of the story